Welcome to Highlights from the Councils’ 2021/22 Annual Report
“It is a pleasure to present this Annual Report on behalf of the Professional Standards Councils, outlining our work and achievements in 2021/22 and the outlook for 2022/23.”
The new Scheme Application Framework utilises plain language and a clearer, modularised approach. It is designed to facilitate higher-quality occupational applications, enabling more efficient use of both associations’ and the Councils’ resources.
Delivered two online forums to over 130 delegates: ‘Continuing professional development in the regulation of professional standards’; and, ‘Responding to risk – insurance and improvement strategies’.
Delivered three new resources to assist occupational associations: a Guidance note on association Code of Ethics; a new Guidance note on use of data sources; and, a revised Guidance note on Fees payable and Assurance reporting.
To mark World Consumer Rights Day in March 2022, the Councils published two consumer facing infographics about professional standards schemes.
Published ‘Rapid Evidence Review: Professional Standards and Sexual Harassment’ to provide consumer-protection focused data and evidence and professional standards responses to sexual harassment in the legal profession.
Published an independent report, ‘The benefits of professional standards schemes – limitation of liability and consumer protection measures’, demonstrating the effectiveness of professional standards regulation in enhancing consumer protection through professional standards schemes.
Two submissions contributing expertise to inquiries and reform processes on aligning regulation, lifting professional standards, and building regulatory capacity to improve consumer protection.
The Councils’ Net Promoter Score for Forums was 55. Scores above 50 are considered to be excellent.