Welcome to the Councils’ 2022/23 Annual Report snapshot
“On behalf of my fellow members of the Professional Standards Councils, I am pleased to introduce this Annual Report outlining our work and achievements in 2022/23.”
2022/23 Schemes at a Glance
2022/23 Highlights of the year
Roundtable on professional indemnity insurance
Facilitated a Roundtable on professional indemnity insurance on 16 August 2022 and a follow-up meeting with key stakeholders on 29 June 2023 to advance agreed actions.
New guidance on codes of ethics
Released a four-part Guidance Note on association codes of ethics in October 2022. The guidance provides a practical resource for associations in building or revising codes.
Net Promoter Score
The Councils’ Net Promoter Score for 2022/23 was 48. Scores above 20 are considered to be favourable.
Redesign of association annual reporting on risk management strategies
Released the new Annual Professional Standards Report Template and Guidance in November 2022. Designed with associations to streamline annual reporting requirements and align with the new Scheme Application Framework.
Professional Standards Forums
The Councils delivered two Forums, in October 2022 and March 2023, to over 100 delegates from all states and territories in Australia.
Membership of Standards Australia
The Professional Standards Authority became a member of Standards Australia in March 2023.
Councils’ Strategy 2025 initiatives
Strategic Goals & Initiatives
Extend professionalism through professional standards schemes
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Achievements
- Designed and delivered a workshop and tools to encourage and assist associations with preparing applications using the new, streamlined Scheme Application Framework.
- Consulted responsible Ministers on the potential for legislative amendments to propose improved outcomes in the national system for professional standards regulation.
- Developed scope for a three-year project on the accessibility and features of regulated association consumer complaints systems to inform strategies for continuous improvement.
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Strategic Goals & Initiatives
Strengthen the value proposition of professional standards regulation to occupational associations
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Achievements
- Published a report for stakeholders in September 2022, outlining key themes and actions from the Insurance Roundtable. A follow-up consultation meeting in June 2023 maintained the momentum on taking actions.
- Developed guidance for associations on mutual recognition and related matters for consultation in the next reporting period.
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Strategic Goals & Initiatives
Actively supervise scheme compliance and performance, standards, and risk management strategies of occupational associations
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Achievements
- Consulted with associations on the design of a new Annual Professional Standards Report Template and Guidance. Consultations included surveys and a roundtable attended by 10 representatives of five associations.
- Engaged with 10 associations on compliance and risk issues.
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Read more in the Councils' 2022/23 Annual Report
