The next Professional Standards Councils’ Forum will be held online on 15 April 2021, addressing the theme ‘Trust and confidence: responding to community expectations’.
The Forum will feature a panel of distinguished speakers leading a conversation on the role of community engagement in how associations set and promote professional standards that maintain the public’s trust and confidence in their professions and occupations.
The Councils’ Deputy Chair will examine how the social licence to operate rests on high standards that are responsive to community expectations over time, as well as the place of the community in each association’s regulation of their members’ competence and conduct.
The Consumer Policy Research Centre will present on their recent research covering the five preconditions of effective consumer engagement and building customer trust, sharing insights to inform regulatory interventions that can illicit and respond to community expectations.
Chartered Accountants Australia and New Zealand will introduce two reports commissioned by CA ANZ – ‘The Future of Trust’ and ‘The 21st Century Profession’ – and their findings on ethical behaviour as fundamental to maintaining, or rebuilding, public trust and confidence.
The morning panel session will be followed by a practical workshop, featuring three real-life case studies on how regulators and professions have incorporated community expectations and voices into their professional standards systems. Participants will hear from:
- Independent chair of the Australian Financial Complaints Authority’s Consumer Advisory Panel, Mr Peter Gartlan
- NSW State Manager of the Australian Health Practitioner Regulation Agency, Ms Jane Eldridge, and
- A professional standards regulator, to be confirmed.
Register now to secure your place: professionalstandardsforum.eventbrite.com.au
The Forum will be presented again in October 2021, and the panel session at the April Forum will be recorded and available for viewing from our website.