Professional Standards Forums

This Forum featured presentations from an expert panel on the theme of innovation in complaints systems, followed by a workshop on complaints systems: your lever to innovation, led by Nicole Cullen.  

This Professional Standards Forum provided the opportunity for over 70 delegates from across Australia to hear from an expert panel on the topic of ‘Responding to risk – insurance and improvement strategies’. 

This Forum featured presentations from a panel on the role of continuing professional development in professional standards and regulatory systems for assuring the ongoing competence of practitioners for better consumer protection.

This Forum featured presentations from a panel on the role of community engagement to build trust and confidence in professional standards regulation, followed by case study workshop sessions led by Peter Gartlan and Jane Eldridge. 

This Forum featured presentations from an expert panel on the role of codes of ethics in delivering consumer-focused professional and occupational services, followed by a behavioural insights workshop led by Dr Rory Gallagher. 

This Forum featured presentations from an expert panel on the use of complaints data to understand consumer experiences and to drive improvements in the delivery of professional services.