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Professional Standards Forums

Professional Standards Forums, hosted by the Professional Standards Councils, are designed to encourage and assist occupational associations in developing their regulatory capacity and to get the best out of operating their professional standards schemes. 

Details for the next Professional Standards Forum will be posted on the Latest News section of this website. 

View resources and recordings from previous Forums below.  


Putting the Consumer First in Ethics

This Forum featured presentations from an expert panel on the role of codes of ethics in delivering consumer-focused professional and occupational services, followed by a behavioural insights workshop led by Dr Rory Gallagher. 

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Complaints as a Risk Management Tool

This Forum featured presentations from an expert panel on the use of complaints data to understand consumer experiences and to drive improvements in the delivery of professional services.

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