Innovation in complaints systems

20 October 2022 

This Forum featured presentations from an expert panel on the theme of innovation in complaints systems, followed by a workshop on complaints systems: your lever to innovation, led by Nicole Cullen.  

Watch the Forum Highlights: 

Click on the video below to view highlights from the October 2022 Forum. 

Watch the Forum Panel Session 

Click on the video below to watch a recording of the panel session of the Forum, featuring presentations from John Vines OAM, Andreas Heger and Professor Marie Bismark. 


John Vines OAM, Chair – Professional Standards Councils  

Andreas Heger, Executive Director of the NSW Bar Association 

Professor Marie Bismark, University of Melbourne 

Nicole Cullen, Society of Consumer Affairs Professionals