Trust and Confidence: Responding to Community Expectations

15 April 2021

This Forum featured presentations from a panel on the role of community engagement to build trust and confidence in professional standards regulation, followed by case study workshop sessions led by Peter Gartlan and Jane Eldridge. 

Panel Session

View a recording of the panel session, featuring presentations from Andrew Lumsden, Lauren Solomon and Kristen Wydell, a question and answer session with the panel, and concluding remarks from the Chair of the Professional Standards Councils, John Vines OAM. 

Workshop Session

View a recording of the workshop session, featuring presentations from Peter Gartlan and Jane Eldridge, followed by a presentation on the value of communities of practice by Rupert Grayston. 

Special Presentation - UK Legal Services Board

The Professional Standards Councils are pleased to share a presentation by the UK Legal Services Board on practices to enhance consumer-focused regulation. The presentation is in response to the invitation extended to the UK Legal Services Board to speak to the Councils’ April 2021 Forum topic of ‘Trust and confidence: Responding to community expectations’. 

The UK Legal Services Board’s Head of Policy Development and Research, Steve Brooker, shares their consumer-focused strategy for legal services to better meet society’s needs.

Speaker Resources

Andrew Lumsden, Deputy Chair and Member for NSW, Professional Standards Councils

Lauren Solomon, CEO, Consumer Policy Research Centre

Kristen Wydell, General Manager Professional Standards, Chartered Accountants Australia and New Zealand (CA ANZ)

Peter Gartlan, Independent chair of Consumer Advisory Panel, Australian Financial Complaints Authority


Jane Eldridge, State Manager New South Wales, Australian Health Practitioner Regulation Agency (Ahpra) 

Rupert Grayston, Chief Executive Officer, Australian Computer Society