Complaints as a Risk Management Tool

11 April and 21 November 2019

This Forum featured presentations from an expert panel on the use of complaints data to understand consumer experiences and to drive improvements in the delivery of professional services.

Speaker Resources

John Vines OAM, Chair, Professional Standards Councils

Fiona Brown, Chief Executive Officer, SOCAP


Fiona McLeay, Victorian Legal Services Commissioner

Nicole Cullen, Director, Cullaborate