The next Professional Standards Councils’ Forum is coming up on 20 October 2022, with registrations open to join the conversation on the theme of ‘Innovation in complaints systems’.
The October Forum will feature a panel of distinguished speakers who will lead a discussion on building accessible and effective complaint handling systems, delivering better consumer protection and active professional risk management.
John Vines, Chair of the Professional Standards Councils will launch the Councils’ Strategy 2025, presenting the initiatives that the Councils will take over the next three years to promote professional standards improvement and increased consumer protection, including through better complaints systems.
Andreas Heger, Executive Director of the NSW Bar Association will discuss how the NSW Bar Association, together with the NSW Legal Services Commissioner and the Law Society of NSW as co-regulators of the profession, have taken steps to receive and address complaints in new, innovative ways to eliminate unacceptable behaviour and lead a safe and inclusive legal profession.
Professor Marie Bismark from the University of Melbourne will share lessons and insights from her work in healthcare and with the legal profession on harnessing data and using complaints systems to identify hot spots of risks and to improve the regulation of professions.
The morning panel session will be followed by a workshop for in-person participants, facilitated by Nicole Cullen from the Society of Consumer Affairs Professionals. Nicole will lead an interactive workshop on the way associations can use practical tools and approaches for innovation in complaints systems.
Complete your registration via Eventbrite to secure your place: https://bit.ly/3RNNrWF