News and publications

Professional Standards Forums

Professional Standards Forums, hosted by the Professional Standards Councils, are designed to encourage and assist occupational associations in developing their regulatory capacity and to get the best out of operating their professional standards schemes. 

Details for the next Professional Standards Forum will be posted on the Latest News section of this website. 

View resources and recordings from previous Forums below.  


Managing compliance – tips, tools and techniques

This Forum provided an opportunity for over 30 delegates from across the national system to hear from experts and peer associations on the topic of ‘Managing compliance – tips, tools and techniques’. 

Innovation in complaints systems

This Forum featured presentations from an expert panel on the theme of innovation in complaints systems, followed by a workshop on complaints systems: your lever to innovation, led by Nicole Cullen.  

Trust and Confidence: Responding to Community Expectations

This Forum featured presentations from a panel on the role of community engagement to build trust and confidence in professional standards regulation, followed by case study workshop sessions led by Peter Gartlan and Jane Eldridge. 

Putting the Consumer First in Ethics

This Forum featured presentations from an expert panel on the role of codes of ethics in delivering consumer-focused professional and occupational services, followed by a behavioural insights workshop led by Dr Rory Gallagher. 

Complaints as a Risk Management Tool

This Forum featured presentations from an expert panel on the use of complaints data to understand consumer experiences and to drive improvements in the delivery of professional services.