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Protecting consumers by improving professional standards.
Professional Standards Forums

 

Professional Standards Forums, hosted by the Professional Standards Councils, are designed to encourage and assist occupational associations in developing their regulatory capacity and to get the best out of operating their professional standards schemes. 

Details for the next Professional Standards Forum will be posted on the Latest News section of this website. 

View resources and recordings from previous Forums below.  

 

Continuing professional development in the regulation of professional standards
14 October 2021

This Forum featured presentations from a panel on the role of continuing professional development in professional standards and regulatory systems for assuring the ongoing competence of practitioners for better consumer protection. This was followed by a workshop session on education and its role in assuring the credentials, conduct and competence of professionals. The Forum finished with a presentation on CPD programs and needs arising from issues identified in claims and risk profiling.

Speaker Resources

Pam Montgomery, Professional Standards Councils

Chris Humphreys, independent consultant to Victorian Legal Services Board + Commissioner

Ruth Ferraro, Head of Professionalism and Ethics, Australian Council of Professions

  • Presentation slides
  • Duffy, T.M. and Cunningham, D.J. 1996, in Wright R., Hedberg J. and Harper, B. 1998, Learner construction of knowledge: Using stagestruck to develop a performance, Proceedings of the ASCILITE ‘98 Conference Proceedings, p. 674, viewed 26 May 2016, http://www.ascilite.org.au/conferences/wollongong98/asc98-pdf/wrighthedbergharper0165.pdf.
  • Moon J. 1999, Learning from learning journals: A handbook for academics, students and professional development, Kogan Page, London, UK.
  • Scott I. Tannenbaum and Christopher P. Cerasoli, Do Team and Individual Debriefs Enhance Performance? A Meta-Analysis.
  • The Group for Organizational Effectiveness, Albany, New York HUMAN FACTORS, Vol. 55, No. 1, February 2013, pp. 231-245. Copyright © 2012, Human Factors and Ergonomics Society
  • Ferraro, R. Helping us advance the tax profession pp 184 The TAX Specialist Vol. 12 No. 4 April 2009

Asheley Jones, Head of Education, Accreditation and Micro Credentialing, Australian Council of Professions

John Rogers, General Manager, Law Mutual WA

Trust and Confidence: Responding to Community Expectations
15 April 2021

This Forum featured presentations from a panel on the role of community engagement to build trust and confidence in professional standards regulation, followed by case study workshop sessions led by Peter Gartlan and Jane Eldridge. 

Panel Session

View a recording of the panel session, featuring presentations from Andrew Lumsden, Lauren Solomon and Kristen Wydell, a question and answer session with the panel, and concluding remarks from the Chair of the Professional Standards Councils, John Vines OAM. 

Workshop Session

View a recording of the workshop session, featuring presentations from Peter Gartlan and Jane Eldridge, followed by a presentation on the value of communities of practice by Rupert Grayston. 

Special Presentation - UK Legal Services Board

The Professional Standards Councils are pleased to share a presentation by the UK Legal Services Board on practices to enhance consumer-focused regulation. The presentation is in response to the invitation extended to the UK Legal Services Board to speak to the Councils’ April 2021 Forum topic of ‘Trust and confidence: Responding to community expectations’. 

The UK Legal Services Board’s Head of Policy Development and Research, Steve Brooker, shares their consumer-focused strategy for legal services to better meet society’s needs.

Speaker Resources

Andrew Lumsden, Deputy Chair and Member for NSW, Professional Standards Councils

Lauren Solomon, CEO, Consumer Policy Research Centre

Kristen Wydell, General Manager Professional Standards, Chartered Accountants Australia and New Zealand (CA ANZ)

Peter Gartlan, Independent chair of Consumer Advisory Panel, Australian Financial Complaints Authority

 

Jane Eldridge, State Manager New South Wales, Australian Health Practitioner Regulation Agency (Ahpra) 

Rupert Grayston, Chief Executive Officer, Australian Computer Society

 

 

Putting the Consumer First in Ethics
15 October 2020

This Forum featured presentations from an expert panel on the role of codes of ethics in delivering consumer-focused professional and occupational services, followed by a behavioural insights workshop led by Dr Rory Gallagher. 

Panel Session

View a recording of the panel session, featuring presentations from Dr Justine Rogers, Ms Rachel Webber and Dr Rory Gallagher, with concluding remarks from the Chair of the Professional Standards Councils, Mr John Vines OAM. 

Speaker Resources

Dr Justine Rogers, Senior Lecturer, UNSW Law and Deputy-Director of Law Society of New South Wales Future of Law and Innovation in the Profession (flip) research stream

Rachel Webber, Professional Standards Councils Member for Western Australia

Dr Rory Gallagher, Managing Director, Australia and Asia-Pacific, The Behavioural Insights Team

 

Complaints as a Risk Management Tool
11 April and 21 November 2019

This Forum featured presentations from an expert panel on the use of complaints data to understand consumer experiences and to drive improvements in the delivery of professional services.

Speaker Resources

John Vines OAM, Chair, Professional Standards Councils

Fiona Brown, Chief Executive Officer, SOCAP

 

Fiona McLeay, Victorian Legal Services Commissioner

Nicole Cullen, Director, Cullaborate